Frequently Asked Questions

Booking is quick and simple! Head to the Book Now page, select your preferred Spa branch location, choose an available date and time slot from the calendar grid, configure your vehicle details, choose a service package, and click "Place Booking". A reservation hold is locked for 10 minutes to allow secure checkout.

Our pricing and wash slot durations are computed dynamically. For example, a larger vehicle segment like an SUV requires longer wash times compared to a Sedan or Motorbike. The system automatically reserves consecutive 30 or 45-minute slots together to ensure our detailing teams have ample time without double-booking bays.

Yes! Depending on the package rules, you can choose "Pay At Location" to complete payments via cash, card terminal readers, or UPI scans once your car is fully washed. Some premium packages may require a secure advance prepayment or full checkout online.

Every registered customer earns points dynamically on each completed wash. Points are calculated based on the total spent amount. You can view your points balance in your personal dashboard under "My Garage" and redeem them as direct cashback discounts on subsequent bookings.

You can reschedule or cancel wash appointments directly from your customer dashboard up to 2 hours before the scheduled time slot. For last-minute adjustments, please contact the specific branch manager using the phone number listed on your email confirmation ticket.